Care Guide
How to Care for Your Jewelry
Jewelry is not only a beautiful accessory but also an investment that requires proper care and maintenance. By following these guidelines, you can ensure that your jewelry remains in excellent condition for years to come.
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Timing is everything: Remember the rule of "first off and last on." Put on your jewelry after you have finished all personal grooming, such as clothing, makeup, nails, hair styling, and perfume. This prevents any chemicals from these substances from damaging your jewelry. Additionally, removing your jewelry before undressing or removing makeup prevents accidental damage.
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Remove jewelry during strenuous activities: Prior to engaging in any vigorous physical activity, including workouts, yoga, dancing, or heavy lifting, always take off your jewelry. These activities can subject your jewelry to excessive stress, increasing the risk of damage or loss.
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Take off jewelry before bed: To prevent blankets or other objects from catching on prongs and potentially causing damage, it is recommended to remove all jewelry before going to sleep. This precaution also minimizes the risk of accidentally hitting your rings against the headboard and causing damage.
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Avoid contact with harsh chemicals: Keep your jewelry away from substances such as chlorine or bleach, as they can degrade and weaken the metal composition. Even the chemicals present in nail polish remover, perfume, and hairspray can be damaging to certain gemstones. Take care to shield your jewelry from exposure to these substances.
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Store jewelry properly: When not in use, store your jewelry in a cool, dark place away from direct sunlight. Sunlight can cause certain gemstones to fade or undergo undesirable color changes, just as it can harm your skin. Proper storage will help maintain the vibrancy and beauty of your jewelry.
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Protect the center stone of your ring: To preserve the clarity and shine of your ring's center stone, remove it before washing your hands with soap, showering, or applying lotion. Soap and lotion residues can accumulate over time, diminishing the stone's brilliance and causing it to appear cloudy.
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Restoring clarity to cloudy stones: If your stone does become cloudy, you can take some steps to restore its brilliance:
- Polish the stone using a lint-free, 100% cotton cloth.
- Gently brush the stone with a soft toothbrush and hot water water mixed with dish soap.
- Note: Avoid using a brush to clean turquoise or pearl stones; instead, use your fingertips.
- Check that the stone is still securely set before and after cleaning, especially if using a steam cleaner.
- Never use an ultrasonic cleaner on micro-pavé stones, pearls, emeralds, or turquoise.
By following these precautions and guidelines, you can protect your jewelry, keep it looking its best, and reduce the need for frequent visits to a jeweler. Taking proper care of your jewelry will ensure that it remains safe, sturdy, and radiant for many years to come.
Craftsmanship
FAQ
What materials are used in your jewelry?
We use only the finest materials in our jewelry, including high-quality metals such as 14K gold, 18k gold, and 925 sterling silver. Our gemstones are carefully sourced for their exceptional quality and brilliance.
Are your jewelry pieces handmade?
Yes, all our jewelry pieces are meticulously handcrafted by skilled artisans. We take pride in the craftsmanship and attention to detail that goes into every piece.
Do you offer customization options?
Yes, we offer customization services to create a truly unique piece of jewelry for you. Please contact our customer service team to discuss your specific requirements and possibilities.
Do you provide certifications for gemstones?
Yes, we provide certificates of authenticity for our gemstone jewelry pieces. These certificates validate the quality and authenticity of the gemstones used in our jewelry.
How do I care for my jewelry?
To ensure the longevity and beauty of your jewelry, we recommend following our care instructions. These guidelines will help you maintain and protect your jewelry from everyday wear and tear. You can find detailed care instructions on our website.
Production Time
FAQ
How long will it take to produce my order?
Unless stated otherwise, all of our items are made to order. Consequently, your order will be ready to ship approximately 2-3 weeks (up to 15 business days) after your payment has been received.
if you have a specification of arrival date please write to us and we will do our best to make it happen.
How long dos it takes to ship "ready to ship" items?
Approximately one week due to size modifications or other variants.
International Shipping, Customs & Value-Added Tax
FAQ
What is your shipping policy?
We offer secure and insured shipping for all orders. The shipping costs and estimated delivery times vary depending on your location. Please refer to our shipping policy page for more detailed information.
Customers from GERMANY: please note that you cannot return your items!!! This is due to very difficult local customs procedures.
Customers from all other countries: you will be responsible for paying the shipping costs of returning your item
Taxes and duties
Customers from the US, UK, Europe and Canada: there is a free trade agreement between your country of residence and Israel and you not be charged with Customs.
Customers from all other countries are responsible for arranging payment of any local taxes or duties, as imposed by their country of residence.
Warranty & Return Policy
FAQ
How long is the warranty?
There is a 1-year warranty on all jewelry items purchased from Noam Nadiv's. The warranty covers defects in craftsmanship or materials. The warranty does not cover any accidental damage and/or broken diamonds and gemstones, due to misuse, impacts, or falls.
Please note! Repair, resizing or any other services performed by someone other than Noam Nadiv's studio to your jewelry, will void your warranty.
Can i fix the jewelry after the warranty period?
if your item get damaged after the expiration of the warranty period, we can still repair the item as needed. Repair fees will vary, so please contact us for details.
Can I return or exchange a jewelry piece?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a flexible return and exchange policy. Please review our return policy page for the specific guidelines and procedures.
You can request any change or cancellation to your order within 24 hours of purchase.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Special/custom orders are not fully refundable and you'll be charged with a 100 USD handling fee.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Im not sure if i want to return or exchange a jewelry piece, how long do i have to decide?
If you are unhappy with your purchase, please contact us within 7 days of receiving the item